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S.P.A., Inc.
Call Center Services
Step One:
Customer defines part #s for each product to be fulfilled.
It is optimum to have the part
# printed on the package itself (i.e ISBN #).
Step Two:
Develop interface screen for customers product line. Includes
all part #s.
Step Three:
Develop a list of frequently asked questions. This
list, which should not exceed 10 simply worded questions, will be at the operators disposal.
If questions become too technical the call will be forwarded
to the customer. To be covered:
System requirements
Developer information
Outline of capabilities |
Demos
or trial versions
Warranties
Payment Options |
Step Four:
Credit card (or purchase order) and shipping information will
be taken. The credit card will be charged upon verification
of shipment. Customer must provide a list of states where
taxes need to be charged.
Notes:
Phone will be answered as customer company name.
Customer is responsible for advertising the 800#.
All calls will be billed at the chargeable rate...and that
applies to non-order or nuisance calls or outbound follow
up calls or calls that are status calls "where is my order?"
MasterCard, Visa, Discover and American Express may be used.
We can assist in setting up merchant accounts. Pre-approved
purchase orders may be used. The client is responsible for
billing and collection.
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